Jobs for the Animal sector

Team: Lifeline 

Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre 

Work pattern: 35 hours per week, Monday to Friday 

Salary: Up to £28,454.94 per year 

Contract: Permanent 

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. 

This role requires a dislosure Scotland level 1 check

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Lifeline/Domestic Abuse Caseworker: 

• assessing referrals and admitting cats onto the service 

• providing pet advice and support to our volunteer foster carers 

• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies 

• extensive communication via phone, email and in person, as well as daily admin and extensive driving 

About the Lifeline team: 

• Lifeline is a pet fostering service for anyone fleeing domestic abuse 

• the majority of our referrals come from women fleeing domestic abuse via women-only services. 

• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them. 

• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers 

What we’re looking for in our Lifeline/Domestic Abuse Caseworker: 

• good all-round experience of performing administrative duties in a busy service 

• previous experience supporting victims of domestic abuse in a support role 

• a strong understanding of the problems experienced by families fleeing domestic abuse with pets 

• a confident self-starter who has had experience of working with volunteers and home visiting 

• a full, manual UK driving license and comfortable driving a van 

• confident handling cats of different temperaments

• good working knowledge of Microsoft Office

What we can offer you: 

• range of health benefits 
• 26 days’ annual leave plus bank holidays, increasing with length of service 
• Salary Finance, which empowers you to take control of your financial wellbeing 
• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 15 June 2026

Virtual interview date: 25 and 25 June 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. anonymised application form 

2. virtual interview with roleplay exercise on Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Team: Retail

Location: Caernarfon

Work pattern: 21 hours on a rota basis (to include weekends)

Salary: Up to £14,018.52 per annum

Contract: Permanent 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 15th June 2026

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Support Dogs is a energetic, pioneering, national charity provding vital life saving and life changing support for individuals and families affected by autism, epilepsy and disability

We are looking to recruit an enthusiastic, motivated, and driven individual to join our client services team within our assistance dog training department.

Previous experience of training dogs, using positive based methods, and a full clean driving licence are essential criteria for the post.

Desirable qualities are experience in teaching or recognised teaching qualification, awareness in varying disabilities and a recognised qualification in animal training/behaviour.
 
The role will consist of the assessing individuals and families as they apply to our charity’s assistance dog programmes for those affected by autism, epilepsy and physical disability.

You will also be required to provide training, support and guidance to individuals and families who have successfully graduated through our assistance dog programme. This includes ensuring they receive annual assessments and giving appropriate advice/ support and extra training as required throughout the dogs working lives. You will also support the preparation as older working dogs move towards retirement and the process to supply potential replacement dogs for those individuals.

Based at our national centre in Sheffield, the applicant will be required to lone work off site for periods of time, so must show the ability to work alone effectively, prioritise their workload, accordingly, use their own initiative and have excellent time management and communicational skills.They are to demonstrate a real passion for the role, a positive attitude and show flexibility within their work.

Are you a strategic events professional, with experience of leading high value engagement activity in the charitable sector? 
From intimate cultivation dinners to flagship stewardship moments, our high value events play a vital role in building long term relationships with our most committed supporters. We’re looking for two new High Value Events Manager’s to lead the operational oversight of this programme and ensure our events create meaningful, high-impact experiences that support our wider fundraising goals. 

What does this role do?
As High Value Events Manager, you'll:

• provide strategic oversight of an allocated portfolio of flagship, bespoke and stewardship events for high value audiences, ensuring activity is well planned, of exceptional quality and aligned with wider income and engagement objectives. 
• lead the delivery of selected large, complex events and line manage a High Value Events Officer, providing operational oversight and support to ensure effective delivery of a shared events portfolio that supports the wider event programme. 
• lead on the development of event concepts, audiences, messaging and calls to action, ensuring events are purposeful, impactful and the best use of team resource. 
• work closely with colleagues across Philanthropy, Corporate and Trusts to ensure that the events programme supports integrated cultivation and stewardship activity. 
• alongside the Deputy Head of High Value Fundraising Operations (Events), contribute to the development and delivery of a long-term strategy for high value events that supports sustainable income growth and supporter engagement. 

First stage interviews for this role are provisionally scheduled for Monday 29th and Tuesday 30th June 2026, and will take place on Teams. Second stage interviews are provisionally scheduled for Monday 6th July 2026 at our London office.

Could this be you?
To be successful in this role, you’ll have significant experience working with high value supporters within the charity or not-for-profit sector, and a strong understanding of how strategic engagement events underpin cultivation and stewardship. You’ll be a confident manager, able to provide clear direction, guidance and oversight while empowering others to deliver. You’ll be an excellent communicator, comfortable working with senior stakeholders and collaborating across teams. Above all, you’ll have a strong commitment to the mission and values of Dogs Trust and the impact of our work. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a 12-month maternity cover Grants Officer.

Yorkshire Wildlife Trust is seeking a motivated and organised Grants Officer to help secure vital funding for nature's recovery across Yorkshire. Working closely with the Grants Manager and colleagues across the Trust, you will research funding opportunities, develop compelling grant applications and manage relationships with trusts, foundations and other grant-making organisations. This is an exciting opportunity to play a direct role in supporting conservation, community engagement and wildlife recovery projects across the region.

You will manage a portfolio of grant applications and reports, identifying and developing new funding opportunities while maintaining excellent relationships with existing funders. Working collaboratively with teams across the organisation, you will gather project information, develop persuasive funding proposals, coordinate reporting and stewardship activities, and maintain accurate records of fundraising activity. You will contribute to achieving fundraising targets and help ensure funding opportunities align with the Trust's strategic priorities.

We are looking for someone with excellent written communication skills and the ability to present complex information in a clear, compelling and engaging way. You will have experience of researching, writing or supporting funding applications, strong organisational skills, and the ability to manage multiple priorities and deadlines. You should be confident building relationships with a wide range of stakeholders and working collaboratively across teams. Experience of fundraising, grant-making trusts and foundations, project development, CRM databases or the environmental, charitable or conservation sector would be advantageous. Most importantly, you will share our passion for creating a wilder Yorkshire and be committed to helping secure the resources needed to achieve our vision.

How to apply:

Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please ensure you describe your relevant knowledge, skills and experience aligned to the Person Specification within the Job Description. Please be aware that if you only submit a CV, your application may not be considered.

Please DO NOT include any personal details (name, address etc) on your supporting statement.

Closing date: 5th July 2026 at midnight

Interview date: 24th July 2026

Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.

We want our people to flourish, just like nature, and so we are committed to creating a movement that recognises and truly values individual differences and identities. We value diversity and creating an inclusive culture where everyone can be themselves and reach their full potential.

We are also a member of the Disability Confident Scheme. This means we are committed to offering an interview to disabled applicants who meet the minimum criteria for the post. Where a post is oversubscribed (i.e. there are more candidates meeting the minimum criteria than we can offer interviews to), we will carefully balance inviting a mix of the highest scoring disabled and non-disabled applicants.

Location: Hybrid / Community based South West
Hours: 35 hours per week, Monday to Friday

Hearing Dogs for Deaf People is looking for an experienced and enthusiastic Dog Training Manager in and around the South West of England.

The role of the Dog Training Manager is to support the development and training of Hearing Dog puppies to become future life changers.

From 8 weeks of age, puppies enter their training journey to be nurtured and cared for by their volunteer puppy trainer. The Training Manager supports the work of the team responsible for the training of these dogs, ensuring the best possible standards are achieved with each and every dog.

Training Managers form a vital part of the Services department, they provide leadership for the regional teams and are responsible for the quality standards, productivity and efficiency of the dog training pipeline.

We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people.

You will need resilience and a high degree of efficiency to be a successful Dog Training Manager and hold a full clean UK driving licence.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For further information and to apply, please visit our website via the apply button.

Closing date: 3rd July 2026.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

Our vision is a world where all pets are well cared for in loving homes for life.  To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

Woodgreen is looking to appoint a full time Supporter Relations Executive to cover a 12 month maternity cover to help to grow the engagement, loyalty and value to Woodgreen by ensuring that our supporters always feel valued and know the difference they are making to pets and people across the UK.  Working as part of a small but busy team you will be the first point of contact for the charity through the management of the supporter email inboxes, donation phone lines and post, the successful candidate will also look after the administration and processing of donations and will be responsible for maintaining accurate database records and providing personalised communications.

In addition to this our Supporter Relations Executive will;

• Maintain the fundraising database, and other CRM platforms, so that all supporter details are complete, accurate and up to date in order to comply with GDPR regulations.
• Administer the Gift Aid Programme ensuring Gift Aid declarations are accurately recorded and scanned to maximise Gift Aid income and compliance with HMRC rules and regulations.
• Work collaboratively and positively across the charity, building close working relationships with colleagues to ensure knowledge and key information is shared and obtained so all enquiries received can be answered with accuracy, confidence and professionalism.
• Be responsible for processing and fulfilling supporter requests for fundraising materials such as, Money Boxes and Fundraising Packs so supporters receive the information requested in a timely manner in line with service level agreements.

To be considered you will need to have;

• Significant administration and data entry experience.
• Significant customer service experience in a multi-channel environment.
• Significant working experience with a Customer Relationship Management (CRM) Database.
• Demonstrable experience of effective communication at all levels across an organisation.
• Detailed understanding of Data Protection principles and legislation.
• The ability to multi-task, prioritise and manage your workload to meet deadlines.
• The confidence to use your own initiative when dealing with customer enquiries or complaints.

This is a full time hybrid position working 37.5 hours per week and it is expected that the successful candidate will spend approximately two to three days per week at our Godmanchester site.

The starting salary for this role is £27,300 - 29,426 per annum depending on experience. This is complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Fundraising Officer

Join an international animal welfare organisation, offering care and protection to donkeys worldwide. 

We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department.

Position: Fundraising Officer (internally known as Major Gifts Officer)

Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £31,431per annum

Contract: Permanent

Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance.

Your principal duties and responsibilities will include:

• Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance. 
• Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts.
• Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets. 
• Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships.
• Researching current and potential major and mid-value donors to enable a donor-centric approach.
• Delivering and reporting on agreed development and stewardship projects, fundraising targets.
• Maintaining accurate and up-to-date donor information on our CRM system.

About You

We are looking for someone with:

• Demonstrable experience of strong administrative and organisational support within a busy, fast paced environment.
• Strong project management skills, with the ability to plan, organise, and prioritise workloads.
• Excellent written and verbal communication skills.
• Strong data management skills, and experience of working with databases or CRM systems.
• Experience of managing multiple priorities and meeting deadlines.
• Able to support the planning and delivery of activities or events, including administrative and logistical coordination.

Benefits include:

• Competitive pension.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets, access to a 24/7 GP and counselling service.
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Are you a dog lover who wants to make a difference through fundraising?
We’re looking for a Head of Mass Participation and Community Fundraising to lead the delivery of our exciting mass participation and community fundraising work, from sporting and challenge events to building community with local donors near our rehoming centres.

What does this role do?
As Head of Mass Participation and Community Fundraising, you'll:

• Lead the implementation of our exciting new community fundraising strategy, bringing our enthusiastic fundraisers across the country around a common goal that promotes our brand locally, embeds our work in local communities, and ultimately drives targeted income growth through donations and legacies,
• Lead the mass participation fundraising team to deliver a high-quality national event portfolio, generating income, amplifying the Dogs Trust brand and growing our national presence,
• Act as a link between directorate strategy and local delivery, ensuring delivery teams locally understand how their fundraising contributes to wider strategic goals and objectives,
• Collaborate with various other teams across Dogs Trust, from marketing and communications to rehoming centre teams, ensuring there is central alignment, and opportunities for collaboration are maximised.

This role can be based at any of our rehoming centres and will involve frequent travel to rehoming centres around the UK. Interviews are provisionally scheduled for 25th June 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll have a proven track record in leading community fundraising teams, with the ability to drive performance to deliver income growth. You’ll need experience of managing people, ideally remotely, as this role looks after a large team working from all corners of the UK. You’ll be confident working closely with senior stakeholders, negotiating and influencing, as well as the ability to deliver effective change management, ensuring teams understand the strategic vision and are motivated to deliver it. Above all, you’ll be passionate about fundraising and the work we do, and the ability to champion the amazing work our mass participation and community fundraising teams do.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Are you a dog lover who has a knack for telling a great story?
We’re on the hunt for a PR Officer, who will play a key role in connecting the public with our work through compelling media coverage.

What does this role do?
As PR Officer, you’ll:

• play a key role in the running of our busy press office, responding to requests from journalists swiftly and effectively, underpinned by a strong understanding of PR and reputational risk,
• generate pro-active media coverage for specific campaigns, writing news stories that effectively convey our key messages to journalists and the wider public,
• collaborate with centre-based Media Coordinators and Centre Managers to share positive stories about dogs in their centre, helping spread the word about the amazing work we do,
• work closely with the Public Affairs team on their campaigns, providing PR expertise and support to exciting campaigns such as to end greyhound racing and improve the rights of pet-owning renters.

Interviews for this role are provisionally scheduled for 24th June 2026 and will take place in person at our London office.

Could this be you?
To be successful in this role, you’ll need a good amount of PR experience, with excellent communication skills, specifically the ability to write compelling stories and brief senior stakeholders. You’ll be proactive, creative, and actively seek opportunities to share good-news stories that celebrate our work. You’ll be organised and a strong multi-tasker, as this role will involve working on longer-term projects as well as reactive work. Above all, you’ll be passionate about dogs and the work we do.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Team: Supporter Servies

Location: Haywards Heath (Hybrid working, approx. 1 day per week office based however flexibility is possible)

Work pattern: 35 hours per week

Salary: Up to £33,994.86 per annum

Contract: Fixed term for 12 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Income Processing Team Leader

• To lead the team of Supporter Services Advisors, who are responsible for managing fundraising income processing, the efficient coding and allocation of fundraising income, and the accurate creation and maintenance of supporter records.
• This role will liaise with colleagues across the organisation to understand and develop governing principles of fundraising processing and administration of donations, to help deliver the best possible service to a wide range of customers, including supporters, staff and volunteers.

About the Supporter Services team:

• The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate.
• We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.
• We currently have a team of 11

What we’re looking for in our Income Processing Team Leader:

• Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
• Experience of working in an income processing role, preferably within a fundraising environment
• Experience of developing, monitoring and maintaining recording systems and procedures
• IT literate – proficient with Word, Excel, Outlook and CRM databases (preferably Care or similar)
• Knowledge of fundraising activities

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 14th June 2026

Virtual interview date: 22nd June 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

About Working Animals International

Working Animals International (formerly known as SPANA) is dedicated to transforming the wefare of working animals in greatest need globally By increasing access to skills, knowledge and resources and campaigning for policy change, we're building a world where working animals are healthy and valued, communities are stronger, and livelhoods are more secure. 

About this role

The Individual Giving Manager will play a key role in developing and delivering our individual giving programmes. They will work closely with our Head of Individual Giving to shape strategic plans across UK and international markets, driving income growth and expanding our global impact. 

The Individual Giving manager will manage the development and delivery of our regular giving programme in the UK and globally, using market and audience insight and learnings to ensure optimal performance across the programme. 

Contract, location and salary

This is a full-time (34.5 hours per week) permanent role. This is a UK based role, with regular attendance (1-2 days per month, or more if preferred) in our London office, and applicants must have the right to work in the UK. The salary for this role is c.£42k per annum, subject to skills and experience. Working Animals International offers a generous company pension scheme with a 10% employer contribution if the employee contributes a minimum 5%, and healthcare cashplan with Medicash alongside other benefits. 

Full details and how to apply

Please see the job description for this role for full details including a person specification. The deadline for applications is 23:59 BST on Sunday 21 June 2026.

We are seeking a Digital Product Owner to join World Horse Welfare's Digital team based remotely on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.

You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare’s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies.

This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers — ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly.

This position is based remotely, however you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.

Key working relationships

• Head of Digital (strategic lead)

• CRM Manager

• Project delivery leads (website, GoDonate, Gifted, Clue)

• Fundraising & Communications leads

• Data & IT teams

• Data Protection Officer

• External suppliers and agencies

Key tasks and responsibilities

Programme Planning & Governance

• Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing.

• Run programme-level governance including reporting cycles, decision logs and RAID management.

• Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability.

Cross‑Team Coordination

• Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies.

• Facilitate cross‑functional workshops, planning sessions and retrospectives.

• Ensure teams understand how their work fits into the wider programme and where dependencies sit.

Delivery Assurance

• Track progress across major digital projects, including:

• CRM integrations and data flows — support high‑level requirements, documentation and cross‑team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership.

• Clue database development and governance

• Data governance and platform consolidation

• Identify risks early and drive mitigation plans.

• Ensure suppliers deliver to agreed scope, budget and timelines.

Reporting & Insight

• Produce clear, consistent reporting for Directors and Trustees.

• Translate technical updates into accessible, decision‑ready summaries.

• Maintain a single source of truth for programme status and documentation.

Standards & Ways of Working

• Embed consistent processes for planning, change control, documentation and handover.

• Support the Head of Digital in establishing governance frameworks (policy/governance/guidance).

• Ensure teams follow agreed processes for testing, sign‑off and release.

About you

Experience

• Proven track record in managing multi‑workstream digital or technology programmes

• Strong governance, planning and RAID management

• Excellent stakeholder management across technical and non‑technical teams

• Working knowledge of CRM, CMS, data and digital platforms

• Expertise in managing external suppliers

• Experience working within digital transformation environments

Skills and Personal Attributes

• Collaborative and relationship‑driven

• Calm under pressure

• Able to influence without authority

• Highly organised and structured

• Strong communicator

Apply today

Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.

Closing date: Sunday 14th June 2026

We are seeking a Supporter Services Administrator to join World Horse Welfare's Fundraising Supporter Services team based at our Head Office in Snetterton, Norfolk on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.

This role is key in providing excellent customer service to the charity’s supporters, processing all charity income efficiently, and maintaining the supporter database to the highest standards.

KEY RESPONSIBILITIES

Supporter Care & Communication

• Provide high‑quality customer care across all channels, including telephone orders, donations, membership and general enquiries.

• Answer all supporter queries professionally and within agreed timeframes.

• Ensure supporters receive the correct communications in response to their donations.

• Produce timely and accurate thank‑you letters.

Income Processing & Administration

• Browse, create, amend and allocate payments to supporter records using data processing systems.

• Reconcile income with daily income sheets.

• Allocate income and produce daily income reports.

• Take Direct Debits over the telephone in line with DD Scheme legal requirements.

• Administer all charity income paid by Direct Debit.

• Process payments received from third‑party agencies (e.g., JustGiving).

Database & Record Management

• Create and maintain accurate supporter records on the charity’s CRM system.

• Liaise across the charity to ensure all agreed stakeholders are administered effectively and efficiently.

Fundraising Support

• Assist the fundraising team with administration and fulfilment of supporter products, including merchandise sales and the individual giving programme.

General Administration

• Sort and open Head Office post in line with service level agreements and standard operating procedures.

• Undertake other tasks as directed by the Senior Supporter Services Officer.

Health & Safety Responsibilities

• Comply with World Horse Welfare policies to ensure risks in the working environment are minimised.

• Raise any health and safety concerns with your Line Manager or the charity’s Health & Safety Advisor.

PERSON SPECIFICATION

Experience & Knowledge
Essential:

• Experience in data entry and administration.

• Proven customer service experience, including handling enquiries and resolving issues.

• Good understanding of database functionality.

• Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook).

Desirable:

• Working knowledge of mail‑order systems.

• Telephone sales experience.

• Experience using a charity fundraising CRM system.

Skills & Abilities
Essential:

• Strong telephone manner with a professional, approachable communication style.

• Highly proficient keyboard skills with strong accuracy.

• High attention to detail with a focus on accuracy and quality.

• Excellent verbal and written communication skills.

• Confident communicating with people at all levels.

• Effective at prioritising workload and managing multiple tasks.

• Flexible and adaptable approach to work.

• Ability to work both independently and as part of a team.

• Able to work well under pressure and consistently meet deadlines.

Desirable:

• Understanding of the function of a fundraising database.

Apply today

Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.

Closing date: Sunday 14th June 2026